Refund Policy
This policy explains refunds and cancellations for LaterBox storage subscriptions, including Whop purchases and legacy providers. Mandatory consumer rights under applicable law always apply.
Last Updated: November 8, 2026
Refund Eligibility
Paid subscriptions generally renew until canceled. Refund requests remain subject to applicable consumer law and the payment provider's rules.
Free Plan
Save links and sync across devices for free. Upgrade only when you need more cloud storage.
Cancel Anytime
Easily manage or cancel your subscription self-serve from your billing portal before the next renewal.
1. Strict No-Refund Policy
Except where required by applicable local law or the payment provider, paid subscription charges are generally non-refundable once the billing period begins.
We do not provide prorated refunds, partial refunds, or credits for unused subscription time, early cancellations, downgrades, or accidental renewals once a billing period has commenced.
Important Notice Before Subscribing
Paid plans allocate additional cloud storage immediately. Basic cloud sync remains free for all signed-in accounts.
2. Free Evaluation & Optional Promotions
You can evaluate LaterBox before purchasing more storage:
- Free Tier: Saving, reading, searching, organizing, device sync, and 500 MB of cloud storage are free without payment details.
- Optional promotions: A trial is available only if explicitly shown during checkout. New Whop storage plans are not configured with a trial by default.
Review the final price, renewal terms, and any eligible promotion before confirming a paid subscription.
3. How Cancellation Works
You may cancel your subscription at any time. Cancellation is completely self-serve and takes effect at the conclusion of your current paid billing period:
- Web Purchases (Whop and legacy Paddle): Open Account Settings in LaterBox and select Manage Subscription to reach your original payment provider.
- Apple In-App Purchases (iOS / macOS): Manage or cancel directly via your device's Apple ID Settings under Subscriptions.
Cancellation follows the provider's confirmed effective date. When your paid storage allowance ends, free syncing remains available. Existing saved data is not automatically deleted, but new uploads may pause when your files exceed the Free quota.
4. Subscriptions Purchased via Apple (App Store)
If you subscribed to LaterBox Pro through the Apple App Store on iOS or macOS, all transactions, billing, and refund requests are governed exclusively by Apple's terms and processed directly by Apple Media Services.
LaterBox does not process payments or issue refunds for App Store transactions. To request a refund from Apple, you must visit reportaproblem.apple.com and submit your request directly to Apple Support.
5. Billing Inquiries & Exceptional Issues
If you suspect you were charged in error (for example, duplicate billing or unauthorized account access), please contact our support team immediately before initiating a dispute:
Please include your LaterBox account email address and transaction reference number so we can look up your record promptly.
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